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Return Policy

What is your return policy?

Products may be returned only after receiving an RMA# (Return Merchandise Authorization) from Sival, Inc. Returns without an RMA# will not be accepted. Shipping charges are not refundable. Returns must be shipped prepaid, in original packaging materials and in resalable condition. Consider insuring your shipment, as Sival, Inc. is not liable for products lost or damaged en route to Sival, Inc.

Unless Sival, Inc. makes an error in processing/shipping your order, returns will be subject to a 20% restocking fee.

To receive credit for defective merchandise, it must be returned to Sival; do not destroy or dispose. Used merchandise, unless found to be defective within the warranty period, cannot be returned. No returns accepted after 20 days after receipt of product.

Shipping-related damage and discrepancies must be reported within 5 business days of receipt of product.

Custom ordered products are not returnable. Holiday products cannot be returned after December 15.

How do I cancel an order?

You may cancel an order by contacting us at 1 (800) 777-8667, provided that the order has not yet been shipped from our warehouse. Once the item has been shipped, you may return the item with a 20% restocking fee, as detailed in Return Policy above.

This policy is also available in our catalog and price list.