FAQs and Customer Service Information
Sival, Inc. warrants its products to be free of defects in material and workmanship for a period of 90 days from the date of shipment. Please call or write for warranty claim instructions. Once the merchandise is received and examined, provided that the merchandise had not been misused or abused, Sival, Inc., at its discretion, will either repair or replace the merchandise.
Sival, Inc. assumes no responsibility in any event for payment of incidental or consequential damages including, without limitation, costs relating to installation or reinstallation of the products, or damages to properties or personal injuries. These products may induce electrical shocks to persons or fire hazards to properties if not installed properly. This warranty is voided for products not installed according to current local and/or National Electrical Codes (NEC).
Sival, Inc. disclaims all responsibility or liability for damages caused by viruses/malware contained at or within our websites or electronic communication.
The warranty period for LED products is 1 year from the date of shipment. Non-dimmable LED bulbs should not be dimmed—doing so may damage the product and will void the warranty. Dimmable LED bulbs should only be dimmed with LED compatible dimmers—using dimmers not designed for LED may damage the product and will void the warranty. Average life hours are estimated by the manufacturer under ideal laboratory conditions and may vary from actual life hours of the product used in the field.
ORDER FAQS
We accept American Express, Visa and MasterCard. We only charge your credit at the time when your order is shipped. If an item is out of stock or back-ordered, we only charge you for items actually shipped to you.
For retail orders, the minimum is $25 (not including shipping fees and taxes). The minimum for wholesale orders is $100 (not including shipping fees and taxes). If you cannot increase your order to more than $100, we can process the order with an $8 small order handling fee.
Our products are of commercial-grade (rather than residential grade) and guaranteed for quality and performance accordingly. Because our products are imported directly from the manufacturer, we have eliminated the middle-man. Therefore, we can price our items more competitively and pass the savings on to our customers.
PRODUCT FAQS
"UL Listed" means that samples of this product have been tested and certified with the safety requirements of Underwriters Laboratories, or UL. Underwriters Laboratories is a independent laboratory that tests products for their safety. UL Listed products typically come with a silver tag attached to the product. Sometimes "UL" will simply be stamped or printed on the product.
The three most commonly used light bulb bases in holiday lighting are the following:
- Candelabra base (E12): 7/16" diameter
- Intermediate base (E17): 5/8" diameter
- Medium base (E26 or E27): 1" diameter
For each type of base, there is a corresponding socket size. For example, a light bulb with a candelabra base will fit only a candelabra socket. Therefore, when purchasing light strings, be sure to purchase light bulbs with compatible bases. All descriptions for our light bulbs and light strings will state what base size they have.
We don't normally handle installations so it is difficult to say how many strings you'll need. The number of lights you will need depends on the size and width of your tree, the number of branches, how full you want the tree to look (tightly wound or not) as well as the type of lights that you are using.
Below are decorating suggestions:
| For mini lights and LED light strings: | For C7 Light Strings: | For C-9 Light Strings: |
Tree Height - Number of lights: | Tree Height - Number of lights: 3 ft. - 25 lights | For a minimally lit tree, use the following number of lights: multiply height (ft.) x width (ft.) x 1.5 |
It is recommended that a maximum of 210 Watts be connected together. So for our incandescent minilights, 5 sets of 100-light strands, 10 sets of 50-light strands, or 14 sets of 35-light strands. If more 210 Watts are connected together, the wire may overheat leading to a fire hazard. Our minilights have a draw of 0.425 Watts per minilight bulb. Minilights from other manufacturers may differ, so be sure to always read product specifications and warning notices carefully.
The C7 bulb has a candelabra base (E12) and is approximately 1.5 inches tall, excluding the base. The C9 bulb has an intermediate base (E17) and is approximately 2 inches tall excluding the base.
For decorating trees, C7 bulbs are usually used for trees of 5 ft. or taller. Because C9 bulbs are larger, they are usually used on trees that are 6 ft. or taller. Both bulbs can be used for decorating homes. For buildings that are 2 stories or more, C9 bulbs should be used as they appear brighter.
C-7 and C-9 Light Strings are great for decorating the outside of your home. Most customers prefer to use the All-in-One Clip, which can be used to clip light strings along gutters or roof shingles. Buy one clip per light bulb on the light string.
It depends on the wattage of the bulb and the length of the wire. SPT-1 light strings have a maximum run of 840W. Whatever combination of length and bulb wattage keeps you under the maximum run is the # of sets you can use. More information of maximum run below.
It is recommended that when using 5 watt bulbs, only 175 bulbs are allowed per circuit. For 7 watt bulbs, only 125 bulbs are allowed per circuit. A circuit is when one or more light strings are connected together end-to-end. Running more bulbs the recommendations above may cause the wires to overheat and lead to a fire hazard.
LED lights are relatively new technology and as their costs of production have come down, they have become more affordable to consumers. Although they still cost more than conventional lights, they shine brighter and utilize less power. Because they use little power, generate very little heat. Unlike conventional light bulbs, they are made out of silicon chips encapsulated in plastic and do not contain a filament. As a result, they do not break and last many, many times longer than conventional bulbs.
Depending on a wire's gauge (or thickness), different wires are designed to carry up to a certain amount of electrical current (Amps). For each individual product, recommendations are given regarding their max run. If these recommendations are not followed, the wire may overheat and a fire hazard may result. For light strings, a max run is given in terms of watts per circuit. This means that one light string (or several light strings connected end-to-end), should contain only a certain amount of wattage. For example, for a light string with a max run of 840 watts/circuit using 7 watt bubs, the light string should not be used to light more than 120 light bulbs (120 bulbs x 7 watts = 740 watts).
Our products are of commercial grade and guaranteed for quality and performance. Because our products are imported directly from the manufacturer, we have eliminated the middle-man. Therefore, we can price our items more competitively and pass the savings on to our customers.
